WHAT IS A TYPICAL DAY LIKE: As an In-reach Specialist, things are much different than they were in other jobs as a CPSS. First of all, you can not be an In-reach support specialist/Transitions Support Specialist without being certified in Peer Support. So, it is a great job for those of us that are CPSS. (All of the MCO's will be hiring for this position as time goes on...so keep your eyes open).
Donna Joyner, In-Reach Specialist
This program is called the TRANSITIONS TO COMMUNITY LIVING program. It came about so that mentally ill clients that are diagnosed with mental illness and/or substance abuse diagnosis can have an option for independent living in the community. This is to keep clients from having to live in mental health hospitals (like Cherry, Dorothia Dix, etc.) or adult care facilities.
The Dept. of Justice passed this program in order to help these clients integrate into society and have a chance at living independently and responsibly in the general population without being segregated into separate areas. In other words, they do not want clients to end up living in assisted living facilities, low income housing areas or apartments, etc. They want them to have the opportunity to live in regular housing in regular places. So, the Dept. of Justice and DHHS came up with a list of clients that meet this criteria of having a mental illness/substance abuse diagnosis and are presently in a group home, adult living facility, assisted living facility, hospital, etc. that may be interested in living on their own.
That is where the In-reach part comes in. We have the list and we do the initial in reach to these clients to 1)determine if they are interested in the program, 2)meet the criteria, 3) are able to live independently, even if they have to have supports set up, like an ACCT team or community support team, and 4)have some type of monthly income. Ok, once this part is done, this begins our 90 days transitions program. At that point, my job is to help them find housing in the area of their choosing; help them with setting up the deposits for rent, lights, whatever; help them set up the supports they will need to be successful; help them with the actual moving/transitions; help them with the basic necessities like food, furniture, bedding; follow up with them for 90 after the initial transitions to insure all their needs are being met; make sure all the paperwork is done for the housing program and supplemental assistance programs; help them set up a plan for success that includes crisis management, budgeting, paying bills, independent living skills, coping skills for their diagnosis, etc. So, everyday is different. I do work long enough with each client to be able to set up a good relationship and to feel like I have made a difference in their lives. I also feel like I have given them a chance at succeeding as well.
WHAT IS SUCCESS: That is a hard one and not a simple answer. It is important to know that not every client will succeed in meeting their goals. But, that does not mean we did not succeed. There are so many different ways that lessons, skills, hope, etc. is given to clients with each step along the way. Just because they do not meet their individual goals does not mean they did not improve their lives in some way. It could be something as small as they now believe they have the power to try again. Or they see that someone else that was in their shoes made it, so that gives them hope. That in its self is success.
Here is an example....a client is addicted to heroin. After failing over and over again at traditional rehab, 12 steps, abstinence based therapy, they decide to try medication assisted treatment. (methadone or Suboxone) After 6 months, they continue to have occasional drug screens that test positive for opiates. Lots of people would call that a failure. I do not because of the following: they are not using heroin everyday like they were at one time, they are getting the chance to see others on a daily basis that are making it work, they are getting counseling and going to groups even if it is only once a week, they are being seen by a medical team to make sure they are staying healthy, every day they do not cop on the streets or use is a day they are not faced with death or criminal activity. So, sometimes you have to look at the small successes along the way, not just the big picture.
WHAT ADVICE WOULD YOU GIVE TO NEW PROSPECTS: My advice is to remember that each day is a learning experience. Just because you feel like you did not make the best decision or handle a situation just the right way, does not mean that you did not learn valuable information that will help you the next time. Also, make sure you carry yourself in the way you want others to see and treat you. When I first started as a CPSS, the attire at the office was casual. This meant that you could basically wear what ever you wanted to wear to work. It could be jeans, capris, comfortable clothing and shoes, etc. In the beginning, I wore what everyone else wore. Soon, I realized that in order to be seen as a professional, I needed to act like one. So, I started wearing business attire.....pencil skirts, dress pants, heels, tights/hosiery, carrying a leather tote/briefcase.
Quickly, I was seen different and treated with much more respect. Since we often work with other team members who have a 4 yr degree or a nursing degree, we may not been seen as being as high on the totem pole. If you go in with authority, behave professionally, make sure you do your work on time and be reliable, it will come. I promise you, it will come.
One more thing, becoming a CPSS has meant just as much to me personally as it does to the clients and other team members. It keeps me fulfilled emotionally, mentally, and spiritually. I feel that I am making some positive out of all the years of hell, tears, disappointment, etc. I had. After all, I learned a lot of hard lessons along the way and I might as well use those lessons to help others. It makes me feel like I am making a difference in this world instead of just getting through each day.
I know when my last day comes and they put me in the ground, there will be some somewhere that will remember me as being the one that believed in them, helped them, or showed them that all things are possible. Isn't that much better than being remembered for nothing at all or worse, as a failure and disappointment? yeah, it is much better.